Shipping policy

Shipping Policy

Effective Date: July 29, 2026

Thank you for shopping with Clayoriginalsllc. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website.

Business Information

Store Name: Clayoriginalsllc
Store Type: General Store
Website: clayoriginalsllc.myshopify.com
Business Address: 980 9th St E, Boca Grande, FL 33921, United States
Phone: +1 447-312-4848
Email: support@clayoriginalsllc.com

Shipping Destinations

We currently ship to addresses within the United States.

Shipping Cost

We offer free standard shipping on all eligible orders delivered within the United States. No minimum purchase is required unless otherwise stated on our website.

Order Cut-Off Time

Orders placed before 5:00 PM (local time) on a business day are generally processed the same business day.

Orders received after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

Handling Time

Handling Time: 1–2 Business Days

Handling includes order verification, quality inspection, packaging, and preparation for shipment.

Estimated Delivery Time

Transit Time: 5–8 Business Days

Total Estimated Delivery Time

Handling Time: 1–2 Business Days
Transit Time: 5–8 Business Days
Total Estimated Delivery: 6–10 Business Days

Delivery estimates begin after an order has been processed and shipped. While we make every effort to deliver orders within the estimated timeframe, actual delivery dates may vary due to carrier operations, weather conditions, holidays, high shipping volumes, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.

Tracking information may require up to 48 hours to become active after shipment.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Clayoriginalsllc is not responsible for delays, additional shipping charges, or undeliverable packages resulting from incorrect or incomplete shipping information provided by the customer.

Undeliverable or Returned Packages

Packages returned because of an incorrect address, refused delivery, or unsuccessful delivery attempts may require additional verification before reshipment.

If reshipment is requested, we will contact the customer with available options.

Lost, Delayed, or Damaged Shipments

If your shipment is significantly delayed, appears lost, or arrives damaged, please contact our customer support team as soon as possible.

To help us investigate, please provide:

Your order number.
A description of the issue.
Photographs of the damaged product (if applicable).
Photographs of the shipping package (if applicable).

We will work with the shipping carrier to investigate the issue and provide updates whenever available.

Order Changes and Cancellations

Customers may request changes or cancellations before an order enters processing.

Once processing or shipment preparation has begun, changes or cancellations may no longer be possible.

Sustainability Commitment

Clayoriginalsllc supports environmentally responsible business practices through sustainable sourcing, reduced packaging waste, and the use of eco-friendly alternatives whenever reasonably possible.